General Terms of Sale

These General Terms of Sale are up to date as of December 1, 2019

preamble

These General Terms of Sale ('CGV') govern sales between, on the one hand, the non-commercial individual, (hereafter referred to as "YOU") and on the other hand, Village Du Monde Diffusion SARL, (hereafter referred to as "STORIATIPIC"), via the OUTLET page of its e-commerce website and online sales of fashion and ready-to-wear accessories (hereafter referred to as "PRODUITS"), available at https://www.storiatipic.com/fr/ (hereafter).

This SITE is reserved exclusively for individuals.

  1. THE COMPANY
  2. ACCEPTANCE OF CGVS
  3. PRODUCT DESCRIPTION AND AVAILABILITY
  4. CONDITIONS TO MAKE AN ORDER
  5. ORDERING AND PURCHASING PROCEDURE
  6. PRICES AND BILLS
  7. payment
  8. SECURING TRANSACTIONS
  9. delivery
  10. TRANSPORTATION AND RESPONSIBILITY
  11. RIGHT OF RETRACTION
  12. PRODUCT COMPLIANCE
  13. RETURN PROCEDURE
  14. CUSTOMER SUPPORT SERVICE
  15. INTELLECTUAL PROPERTY
  16. responsibility
  17. PERSONAL DATA PROTECTION (RGPD)
  18. Cookies
  19. LAW APPLICABLE
  20. Annexes
  21. APPENDIX 1
  22. APPENDIX 2

1- SOCIETY

The Site is operated by Village du Monde Diffusion SARL, operator of the STORIATIPIC brand, located 22A Lats Road 69510 MESSIMY, registered at the RCS lyon under the number 493 647 002, code APE 4771B.

2- ACCEPTANCE OF CGVS

You state that you became aware of the CGVs and accepted them by checking the box "I read the terms and conditions of sale and I fully agree with them") prior to the implementation of the online purchasing procedure (hereafter referred to as the "COMMANDE").

As these CGVs may be subject to further changes, the version applicable to your purchase is the one in effect on the SITE on the date of your COMMANDE.

3- PRODUCT DESCRIPTION AND AVAILABILITY

STORIATIPIC presents in the OUTLET page of its Website the Products for Sale and their detailed descriptions in the form of product listings, in order to allow the potential customer to learn about the essential characteristics of the products he wants to buy before ordering.

STORIATIPIC will make its best efforts to ensure that the visual representations of the Products displayed on the Site are faithful to the Original Products. However, STORIATIPIC not mastering the technical limitations of rendering the colors of the client's computer hardware (screen, printer,...), STORIATIPIC cannot be held responsible for inaccuracy of the photographs on the Site.

If you have any questions or requests for advice on products and their use, you can contact the Customer Support Service listed inArticle 14 of the CGV.

Our PRODUITS offers are valid as long as they are visible on the SITE and within the limit of available stocks.

4- CONDITIONS TO MAKE AN ORDER

You declare that you are at least 18 years old and have the legal capacity or have parental permission to perform a COMMANDE on the SITE.

You also state that you do not make purchases of PRODUITS for resale.

5- ORDER AND PURCHASE PROCEDURE

You can place PRODUITS on our SITE by following the following purchase procedure:

  1. Select the PRODUITS to buy and add them to the shopping cart (hereafter referred to as the "PANIER") by clicking once on the corresponding button: "Add to my basket." The PANIER will contain the reference of the selected PRODUIT, its name, size, chosen colour and price (taxes included but excluding postage).
  2. To continue your purchases and your COMMANDE, all you have to do is click the corresponding button: "Continue my purchases."
  3. Once you've completed all your purchases, click the "Commander" button and you'll be directed to the "recap of your order" page. You will then have, if you wish, the possibility to change your COMMANDE.

    If the COMMANDE is right for you, you'll need to confirm it by clicking the "Commander" button once.
    This second acceptance will be worth the conclusion of the contract.

    Your COMMANDE will be final after payment of the corresponding price. It will take place under the conditions set out inArticle 7 of the CGV.

    It can only be challenged in the assumptions provided for by law and these GVCs.
  4. After the transaction is confirmed, the number of your COMMANDE will be communicated to you.
  5. We will always send you an email confirming the validation of your COMMANDE and its shipment.

    In the event of an unavailability of the SELECTed PRODUITS after validation of your COMMANDE, we will inform you by email.

    Your COMMANDE will then be immediately cancelled and any payment will be refunded. We reserve the right to cancel or refuse any COMMANDE of a CLIENT with whom there is a dispute relating to the payment of a previous COMMANDE or which would present any risk.

6- PRICES AND BILLS

The prices of PRODUITS are firm and indicated in euros all French taxes included excluding participation in shipping costs(see article 9 - Delivery).

STORIATIPIC reserves the right to change its prices at any time, without notice.

However, PRODUITS will be charged on the basis of the rates in effect at the time of validation of your COMMANDE.

The price will be payable in full at once.

A summary invoice of your COMMANDE will be sent to you (i) by email as soon as your COMMANDE is paid and (ii) when sending your PRODUITS.

7- PAYMENT

The payment of your purchases must be made using a bank card accepted by our bank partner. No other payment system will be accepted.

8- SECURING TRANSACTIONS

Our SITE is subject to a transaction security system (SSL).

9- DELIVERY

Delivery will only take place in metropolitan France and throughout the European Union area.

However, STORIATIPIC will be able to deliver its PRODUITS to other territories.

For any information in this regard, please contact our customer support service at the email address indicated inArticle 14 prior to taking any COMMANDE via SITE. In this case, the provisions of the General Tax Code relating to VAT will be applicable.

PRODUITS will be sent to the delivery address you have indicated during the COMMANDE process, no later than the payment page. All deliveries will be announced by email.

A delivery voucher will be available in each package.

We will ship the COMMANDs as quickly as possible, within a few days. The maximum delivery time will be 15 working days from the date of validation of the COMMANDE, unless expressly stipulated otherwise before the COMMISSION is granted and prior to the final validation of the COMMANDE.

Each delivery will be deemed to be made as soon as the PRODUIT has been made available to you, by the postal service or by the carrier.

In case of delay in delivery, we will offer you by email a new delivery date.

In any event and in accordance with the legal provisions, in the event of a delay of more than 7 days, and not due to a case of force majeure, you can cancel your COMMANDE by sending us a letter recommended with notice of receipt within 60 working days, at the address indicated inArticle 14.

In the event that you have received the PRODUIT after your cancellation, we will refund it as soon as it is received in a permanent marketing statement.

10- TRANSPORT AND RESPONSIBILITY

STORIATIPIC reserves the choice of carrier.

The risks of transport are your responsibility from the exit of the PRODUIT from our warehouse.

You are required to check the condition of the package and the compliance of the PRODUCT delivered, and to issue any reservations on the carrier's delivery slip if necessary. In this case, and if the return of PRODUITS is accepted as indicated in Articles 11 and 12 of the CGVs, the return fee will be refunded (basic rate in effect).

11- RIGHT OF RETRACTION

In accordance with the applicable legal provisions, you have 14 (14) free days from the receipt of your PRODUITS to exercise your right of withdrawal, without having to justify a reason or pay penalties.

This right will be exercised by the removal of the PRODUITS to STORIATIPIC before the expiry of the so-called deadline, in accordance withArticle 13 of the CGV and the address indicated inArticle 14,the stamp of the post valid.

If the right of withdrawal is exercised within the aforementioned time frame, only the price of the PRODUITS purchased and any delivery costs will be refunded.

The PRODUITS will be returned to a perfect state of resale (unworn, odourless, undamaged, damaged or soiled), in their original packaging, accompanied by possible accessories and a copy of the purchase invoice. In addition, the PRODUITS must not have been used sustainably (beyond a few minutes), have not been in contact with a perfume, and must not bear the mark of prolonged use beyond the time required for their testing. They will have to be in a permanent state of commercialization.

The costs and risks associated with the return of the PRODUITS will be your responsibility.

The refund will be made by any means of payment within 30 days of receiving the PRODUITS or PRODUITS by STORIATIPIC.

If PRODUITS are not in perfect resale condition, you will be denied the return.

12- PRODUCT COMPLIANCE

In accordance with the applicable legal provisions relating to the compliance of the PRODUIT and in particular those specified in Appendix 1 of the CGV,we refund or exchange for you the PRODUITS that appear to be defective or do not correspond to your COMMANDE.

The PRODUITS will be returned to a perfect state of resale (unworn, odourless, undamaged, damaged or soiled, in addition to the alleged defect), in their original packaging, accompanied by any accessories and a copy of the purchase invoice, in accordance withArticle 13 and the address indicated inArticle 14.

In addition, the PRODUITS or PRODUITS must not have been used sustainably (beyond a few minutes), and should not bear the mark of prolonged use beyond the time required for their testing. They will have to be in a permanent state of commercialization.

If the return is accepted, the price of the PRODUITS purchased, the return fee (basic rate in force), as well as any delivery costs will be refunded. The risks associated with the return of the PRODUITS or PRODUITS will be your responsibility.

The refund will be made by any means of payment within 30 days of receiving the PRODUITS or PRODUITS by STORIATIPIC.

You also benefit from the legal guarantee of hidden defects, in accordance with the legal provisions specified in Appendix 1 of the CGV,which will be exercised under the conditions set out above.

The provisions of this section are without prejudice to your right of withdrawal underArticle 11.

13- RETURN PROCEDURE

For any return of PRODUITS, you will need to contact our customer support service at the telephone number indicated inArticle 14 of the CGV. If STORIATIPIC accepts the return, you will then be assigned a return number and we will tell you how to return the PRODUITS.

Any return that is made without STORIATIPIC agreement and without a return number will be refused by STORIATIPIC.

In case of non-compliance(Article 12),you will be offered an exchange and if the product is no longer available you will then be refunded the said products.

14- CUSTOMER SUPPORT SERVICE

For information, question or return, STORIATIPIC Customer Support Service is available:

  1. By phone, 04 72 49 86 13 Monday to Friday from 9am to 5pm;
  2. By email to support@storiatipic.com
  3. Address for parcel return: The address for returns will be given to you by customer support service.

Please note that parcels must have a return number on the package, the number provided by the customer support service. Any parcels that do not have a return number will be refused.

15- INTELLECTUAL PROPERTY

Village Du Monde Diffusion SARL holds all the intellectual property rights relating to the SITE and the exploitation of the STORIATIPIC brand.

The name and brand logos, designs, stylized letters, figurative marks, and all the signs represented on this Site are and will remain the exclusive property of the Company.

No title or any fee on any item or software will be obtained by downloading or copying items from this Site. You are strictly prohibited from reproducing (except for personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete, add to this Site and the elements and software it contains, nor do you modify them or do any work by taking them as a basis, nor sell or participate in any sale related to this Site , the elements of this Site or any related software.

STORIATIPIC grant you a non-exclusive license to use the Site. This license is strictly personal and cannot be transferred or transferred to any third party under any circumstances. The license is granted for the duration of the Site's use.

Any use by you of the Company's separate corporate names, trademarks and signs is strictly prohibited except in the event of an express and prior agreement by the Company.

You acknowledge that no right is granted to you, and surrenders beyond the right to use it for its purpose.

16- RESPONSIBILITY

Photographs of PRODUITS are provided as an illustration. We invite you to refer to the description of each PRODUIT to find out the precise characteristics.

Responsibility for STORIATIPIC cannot be incurred:

  1. In case of delivery delay, for any reason;
  2. In the event of a shortage of available stocks;
  3. In the event of the cancellation of the COMMANDE for a reason covered byArticle 5.

Therefore, you will not be entitled to any compensation of any kind from STORIATIPIC.

In addition, STORIATIPIC will not be liable for any inconvenience or damage inherent in the use of the Internet network, including in the event of service disruption, external intrusion, the presence of a computer virus, or any other external fact.

You are responsible for your personal space for managing your purchases,,000 personal data, password, and your credit card.

17- PRIVACY (RGPD)

For the opening of your COMPTE, STORIATIPIC request that you provide certain elements to:

  1. respond to your request (execution of the contract),
  2. send you the products ordered at the address communicated,
  3. to inform you of current promotional offers,
  4. to send you a newsletter.

For this we collect your email address, your first and last name, your postal address (No., Street, City, CP).

You are responsible for the provision and accuracy of this personal data and you undertake to update it as much as necessary to enable the contract to be executed.

Under no circumstances does STORIATIPIC collect or process personal data that directly or unintentionally reveals your racial or ethnic background, your political, philosophical or religious views, your union membership, or your health or sexual life.

We do not collect any personal data directly personally related to you without your knowledge or prior consent. Only personal information provided voluntarily is collected.

We apply the obligations and provisions of The amended Act 78-17 of January 6, 1978 (including the law of August 6, 2004) known as "Computers and Freedoms" and its decrees. We treat this type of data fairly and lawfully and respecting your rights.

The person responsible for processing this personal data for STORIATIPIC is:

Dominique GOZARD dominique.gozard@storiatipic.com

In accordance with the Computer and Freedoms Act, you have the rights to access, correct, object and delete your personal data.

You can exercise these rights by sending us your request by mail to: STORIATIPIC - Village Du Monde Diffusion - 22A Chemin des Lats - 69510 - MESSIMY - France or by email to: support@storiatipic.com

In addition, you have the right to file a complaint with the CNIL (National Commission of Computer Science and Freedoms), 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07.

We undertake not to disclose, transfer or transfer your personal data to third parties without your prior express consent. We will not pass on your personal data to third parties that do not guarantee adequate protection. We may disclose your personal data under a legal obligation or court order.

The personal data you give us is stored on the servers of STORIATIPIC or its technical provider. We are committed to keeping them in optimal safety conditions.

The time it lasts to store the data is proportional to the time your account is activated.

18- COOKIES

In order to process your order, and in order to better understand your needs and customize the services offered on the Site, STORIATIPIC made use of cookies. The cookie is a computer file, stored on the hard drive of the client's microcomputer that aims to report its passage on the Site.

Cookies memorize, your visit time on the Site, your identity (known through your email address and password) and the contents of your shopping cart.

You can object to the registration of cookies by setting up your Internet browser. You then lose any personalization of the service offered to you on the Site.

19- APPLICABLE LAW

These CGVs are governed by French law.

In the event of a dispute between the parties, the parties will endeavour to settle the dispute amicably within a fortnight of the disagreement. If the dispute persists, it will be brought to the request of the most diligent party before the competent courts of Lyon.

Annexes

APPENDIX 1

Article L211-4 of the Consumer Code

"Created by Ordinance No. 2005-136 of February 17, 2005 - art. 1 JORF 18 February 2005

The seller is required to deliver a contract-compliant property and responds to any compliance deficiencies that exist at the time of issuance.

It also addresses compliance defects resulting from the packaging, assembly instructions or installation when it has been placed in its care by the contract or has been carried out under its responsibility.

Note:
Ordinance 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts entered into after it came into force. »

L211-5 of the Consumer Code

"Created by Ordinance No. 2005-136 of February 17, 2005 - art. 1 JORF 18 February 2005

To comply with the contract, the property must:

  1. Be specific to the usually expected use of a similar property and, if necessary:
    1. Match the seller's description and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
    2. present the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or his representative, including in advertising or labelling;
  2. Or present the characteristics defined by the parties or be specific to any special use sought by the buyer, brought to the seller's knowledge and which the seller has accepted.

»

Note:
Ordinance 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts entered into after it came into force.

Article L211-12 of the Consumer Code

"Created by Ordinance No. 2005-136 of February 17, 2005 - art. 1 JORF 18 February 2005

The action resulting from the non-compliance is prescribed by two years from the issuance of the property. »

Note:
Ordinance 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts entered into after it came into force.

Article 1641 of the Civil Code

"The seller is bound by the guarantee because of the hidden defects of the thing sold which render it unsuitable for the purpose for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them."

Article 1648 paragraph 1 of the Civil Code

"The action resulting from the defects must be brought by the purchaser within two years of the discovery of the defect."

APPENDIX 2

Article L121-20-3 of the Consumer Code

"Changed by Law 2008-3 of January 3, 2008 - art. 28

The supplier must indicate, prior to the conclusion of the contract, the deadline by which it undertakes to deliver the property or to perform the service delivery. Failing that, the supplier is deemed to be required to deliver the property or perform the service service as soon as the contract is concluded. If this deadline is not met, the consumer may obtain the resolution of the sale under the conditions of the second and third paragraphs of Article L. 114-1. It is then reimbursed under the terms of Section L. 121-20-1.

In the event of a supplier's failure to execute the contract resulting from the unavailability of the property or service ordered, the consumer must be informed of this unavailability and must, if necessary, be able to be reimbursed without delay and no later than thirty days of payment of the sums he paid. Beyond this term, these sums are interest-paying at the legal rate.

However, if the possibility has been provided prior to the conclusion of the contract or in the contract, the supplier may provide a good or service of equivalent quality and price. The consumer is informed of this possibility in a clear and understandable way. Return costs following the exercise of the right of withdrawal are, in this case, the responsibility of the supplier and the consumer must be informed.

The professional is directly responsible to the consumer for the proper performance of the obligations resulting from the remote contract, whether these obligations are to be fulfilled by the professional who entered into this contract or by other service providers, without prejudice to his right of appeal against them.

However, it may absolve itself of all or part of its responsibility by providing evidence that the breach or misreprescing of the contract is either attributable to the consumer, or to the unpredictable and insurmountable fact of a third party to the contract, or to a case of force majeure. »

Article L121-18 of the Consumer Code

"Changed by Law 2008-3 of January 3, 2008 - art. 29Modified by Law 2008-3 of January 3, 2008 - art. 30

Without prejudice to the information provided by Articles L. 111-1 and L. 113-3, as well as information provided for the application of Article L. 214-1, the contract offer must include the following information:

  1. The name of the seller of the product or the service provider, telephone contact details to actually contact him, his address or, if it is a legal person, his head office and, if it is different, the address of the institution responsible for the offer;
  2. If so, the delivery fee;
  3. Payment, delivery or execution arrangements;
  4. The existence of a right of withdrawal and its possible limits or, where that right does not apply, the absence of a right of withdrawal;
  5. The duration of the validity of the offer and the price of the offer;
  6. The cost of using the remote communication technique used when not calculated by reference to the base rate;
  7. If so, the minimum duration of the proposed contract, when it relates to the continuous or periodic supply of a good or service.

This information, the commercial nature of which must be unequivocal, is communicated to the consumer in a clear and understandable manner, by any means adapted to the remote communication technique used. In the case of canvassing by telephone or by any other assimilable technique, the professional must explicitly state at the beginning of the conversation his identity and the commercial nature of the call. »

Article L121-19 of the Consumer Code

"Changed by Law 2008-3 of January 3, 2008 - art. 29

  1. The consumer must receive, in writing or on any other durable support available to him, in due course and at the latest at the time of delivery:
    1. Confirmation of the information mentioned in the 1st to 4th of Article L. 121-18 and of those contained in articles L. 111-1 and L. 113-3, as well as those provided for the application of Article L. 214-1, unless the professional has met this obligation before the conclusion of the contract;
    2. Information on the conditions and procedures for exercising the right of withdrawal;
    3. The address of the supplier's establishment where the consumer can make his claims;
    4. Information on after-sales service and business guarantees;
    5. The terms of termination of the contract when it is of an indeterminate period or longer than one year.
  2. The provisions of this article do not apply to services provided at once using a remote communication technique and charged by the operator of this technique with the exception of 3 degrees.
  3. The means of communication allowing the consumer to follow the execution of his order, to exercise his right of withdrawal or to enforce the guarantee bear only communication costs, excluding any specific additional costs.

»

Article L121-20-1 of the Consumer Code

"Changed by Law 2008-3 of January 3, 2008 - art. 31

When the right of withdrawal is exercised, the professional is obliged to reimburse the consumer of all the sums paid, as soon as possible and no later than thirty days after the date on which that right was exercised. Beyond that, the amount owed is, by right, interest-paying at the prevailing statutory rate. This refund is made by any means of payment. On the proposal of the professional, the consumer who has exercised his right of withdrawal may, however, opt for another method of reimbursement. »

Article L136-1 of the Consumer Code

"Changed by Law 2008-3 of January 3, 2008 - art. 33

The professional service provider informs the consumer in writing, no earlier than three months and no later than one month before the end of the period authorizing the rejection of the renewal, of the possibility of not renewing the contract he entered into with a tacit renewal clause. Where this information has not been addressed to the company in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time from the date of renewal. Advances made after the last renewal date or, in the case of indeterminate contracts, after the conversion date of the initial fixed-term contract, are in this case repaid within thirty days from the date of termination, net of the corresponding sums, until the contract is executed. In the absence of repayment under the above conditions, the amounts earned are interest-paying at the legal rate.

The provisions of this section apply without prejudice to those that legally subject certain contracts to specific rules with respect to consumer information.

The previous three paragraphs do not apply to operators of drinking water and sanitation services. They are applicable to consumers and non-professionals. »